Refund and Cancellation Policy

This Refund and Cancellation Policy explains how OGC NewFinity (“we”, “us”, “our”), based in The Hague, Netherlands, handles deposits, cancellations, and refund requests for professional services. It works together with our Terms and Conditions and any signed project agreement or quote.

Scope

This policy applies to paid engagements for our services, including Software & App Development, Custom WordPress Development, UI/UX Design, Marketing & Strategy Consulting, Cybersecurity, and AI Solutions.

Where a signed project agreement sets different refund or cancellation terms, that agreement prevails for the specific project.

Deposits

Deposits paid to commence a project are non-refundable once active work has started, as defined by the agreed brief, kickoff confirmation, or first billable work stream under the quote/agreement.

If a deposit was paid but active work has not yet started, cancellation and any refund of the unused deposit are evaluated under the process below.

No Automatic Refunds for Dissatisfaction Alone

Refund requests are evaluated case-by-case. Dissatisfaction alone does not automatically entitle a client to a full or partial refund when work was delivered in line with the agreed brief and these Terms.

We aim to resolve scope or quality concerns through revision rounds defined in the project agreement before any refund discussion.

Partial Refunds

When a partial refund is appropriate (for example, client cancellation after kickoff, or mutual termination), the amount is calculated based on:

• Hours already worked
• Milestones or deliverables already completed
• Other project costs already incurred

Partial refunds are not a flat percentage of the total fee. They reflect work and commitments up to the cancellation date.

Third-Party Collaborators and Partner Agencies

OGC NewFinity may deliver work directly, or via a network of independent collaborators, freelancers, and/or partner agencies, depending on project size and scope.

Refund evaluation accounts for costs and work already committed to those third parties. Amounts already owed or paid to collaborators for work performed or irrevocably scheduled may reduce any refundable balance.

How and When to Request a Cancellation or Refund

As a default policy window (to be confirmed with legal counsel before launch and adjustable per project agreement):

1. Submit the request in writing by email to contact@ogcnewfinity.com
2. Send the request within 14 days of the triggering event (for example, project kickoff you wish to cancel, or the event giving rise to the refund request), unless the project agreement sets a different window
3. Include:

– Client / company name – Project name or quote reference – Reason for the request – Preferred outcome (cancellation, pause, or refund review)

We will acknowledge receipt and respond with an evaluation based on work completed, costs committed, and the applicable agreement.

Payment Disputes

If you believe an invoice or charge is incorrect, contact contact@ogcnewfinity.com promptly with the invoice details so we can review it. Raising a card-network or bank dispute without first contacting us may delay resolution.

Contact

OGC NewFinity The Hague, Netherlands contact@ogcnewfinity.com

Changes to This Policy

We may update this policy when our commercial practices or legal requirements change. The “Last updated” date at the top of this page will be revised when updates are published.