Help & Support
We’re here to help innovators succeed
At OGC NewFinity, we're committed to helping innovators succeed — whether you're a startup founder, developer, or curious learner. This Help & Support center is your one-stop destination for getting answers, contacting our team, and staying updated on how we can assist you throughout your journey.
Frequently Asked Questions
What is OGC NewFinity?▾
OGC NewFinity is a next‑gen digital platform uniting AI, Blockchain, and full‑stack development with an open, collaborative ecosystem.
Do I need to register to explore your services?▾
No. Browsing is open. An account unlocks dashboards, saved reports, and AI tools.
How do I start a project?▾
Share your idea via the support form or Amy Assistant, then we run a short discovery and send a proposal.
What is the Amy Assistant?▾
Amy analyzes your idea and drafts a concise, actionable project brief to accelerate scoping.
Which industries do you work with?▾
Startups and teams across SaaS, fintech, education, e‑commerce, creator tools, and civic tech.
Do you offer free consultations?▾
Yes—an initial 20–30 minute discovery call is free to confirm fit and next steps.
How quickly can we begin?▾
Discovery is usually available within a few days. Start dates depend on scope and team allocation.
Where can I get updates?▾
Follow the blog and official socials. We post product and ecosystem updates there first.
What services do you offer?▾
AI development, blockchain solutions, full‑stack web/app builds, and strategy consulting.
Do you build MVPs and prototypes?▾
Yes. We deliver lean MVPs to validate market fit fast, then iterate into production.
What technologies do you use?▾
Front‑end: React/Next.js. Back‑end: Node.js or Python. Data: MySQL. AI: Gemini/OpenAI. Blockchain: Solidity on EVM chains (e.g., Polygon).
Can you work with an existing codebase?▾
Yes. We audit the repo, fix critical issues, and adopt CI/CD and coding standards before extending features.
How do you ensure code quality?▾
Reviews, automated tests, CI/CD, linting, and secure dependency management across environments.
Do you provide UX/UI design?▾
Yes. We deliver wireframes, UI kits, interactive prototypes, and production‑ready components.
Do you offer maintenance after launch?▾
Yes. Support plans cover monitoring, security patches, bug fixes, and performance tuning.
How are costs and timelines estimated?▾
After a brief discovery we propose fixed or milestone‑based scopes aligned to complexity and team size.
Can you integrate third‑party APIs and services?▾
Yes—payments, auth, analytics, data providers, and AI/ML services are routinely integrated.
Do you optimize for SEO and performance?▾
We build with Core Web Vitals, structured data, and technical SEO best practices by default.
I can’t log into my account — what should I do?▾
Reset your password. If it still fails, contact support with your browser, device, and any error message.
How do I reset my password?▾
Use “Forgot password” on the sign‑in page. Check spam. If no email in 10 minutes, request again or contact support.
Which browsers are supported?▾
Latest Chrome, Edge, Safari, and Firefox. Enable JavaScript and disable aggressive blockers on app pages.
I didn’t receive a confirmation email — what next?▾
Check spam/promotions and mark us safe. Then request a new confirmation email.
How do I report a bug or security issue?▾
Use the support form with steps to reproduce and screenshots. For sensitive issues, ask for our security disclosure channel.
How can I delete my account or data?▾
Request deletion from your dashboard settings; we’ll confirm via email and process per policy timelines.
Is the platform accessible (A11y)?▾
Yes—labels, keyboard navigation, and color‑contrast guidelines are in place. Tell us where to improve.
Why won’t my file upload?▾
Confirm type and size, then retry after clearing cache or using another browser.
Do you support two‑factor authentication (2FA)?▾
2FA is on our roadmap. We’ll announce availability in the dashboard and docs.
What uptime do managed clients get?▾
Our support plans include monitoring and SLA options; ask us for tiers and coverage details.
What is the OGC Currency?▾
OGC is our native utility token for participation, rewards, and gated access across the ecosystem.
Can I earn OGC by contributing?▾
Yes—through challenge tracks, bounties, and verified community contributions.
Is OGC a utility or a security token?▾
OGC is designed as a utility token. Nothing here is financial advice.
Which blockchain does OGC use?▾
Our genesis token is planned on an EVM network (e.g., Polygon). A future ecosystem chain is on the roadmap.
Will there be staking or governance?▾
Potential mechanisms are under review and will be announced after audits and community input.
How are rewards distributed?▾
By program rules tied to measurable contributions and on‑chain allocation transparency.
Which wallets are supported?▾
Common EVM wallets (e.g., MetaMask). We’ll publish step‑by‑step guides before launch.
How can I keep my tokens safe?▾
Use hardware wallets when possible, never share seed phrases, and verify URLs/signers.
When will the token launch?▾
We’ll communicate timelines publicly with security, audits, and listing details well in advance.
Where is the whitepaper?▾
See the OGC Currency page for the latest whitepaper draft and roadmap.
Can I submit a startup idea?▾
Yes—use the “Submit an Idea” form on the Startups & Partnerships page.
How can I partner with OGC?▾
Contact us to discuss technology co‑creation, education programs, or ecosystem initiatives.
Do you sign NDAs?▾
Yes—we can sign a mutual NDA ahead of deep‑dive discussions.
Do you work with universities or non‑profits?▾
Yes—mentorships, hackathons, and research partnerships are welcome.
What engagement models do you offer?▾
Fixed‑scope projects, milestone‑based delivery, and ongoing retainers.
Do you offer white‑label services?▾
Yes—agencies can deliver under their brand with our engineering/design execution.
How quickly can a project start?▾
Discovery can usually be scheduled within days; start dates depend on scope and team availability.
How do I book a call?▾
Send a request via the support form; we’ll reply with times for a 20–30 minute intro call.
What time zones do you support?▾
We work across EU and MENA time zones, with flexible overlap for global teams.
Which languages do you support?▾
English for now; Arabic and Dutch support are planned.
Let's Talk
We’d love to hear from you. Whether you're reaching out for collaboration, support, or partnership, fill in the form and we’ll respond within 24–48 hours.
💬 Live Chat – Coming Soon
💡 We’re building a live support experience with real‑time chat and AI assistant integration. Launching soon.
Startups & Partnerships Page Content
Startups & Partnerships
Let’s Build the Future Together
Do you have a game‑changing concept or an early prototype? Let’s build it together.